Threadless Reviews

They sent me a wrong product twice!
I am never using threadless again

Long time customer since 2006. They started out with great fabric quality and silkscreen prints. I own 13 year old shirts that still look good. But a few years ago, that changed.

Today the print fades after the first few washes and disappears fast. Quality of the shirts has gone bad too.

My last order was my final one. "Hand wash in cold water" my a**. Just produce a decent quality again. Your shirts used to survive years of machine washing at 90-100°F without losing shape or print.

The print washed off after first wash - on cool!

I used to use them alot years ago until their prints got bad so tried them again after a couple of years and sadly the quality really has deteriated.

Contacted them three times and still no responce.

Bad print and bad service

When adding an item on the site, it says this: Free Shipping On US Orders Over $99. See checkout for details (excluding Shoes, Skateboards, and some Wall Art).

I go, cool! Add three shirts, add a shower curtain, none of these are on the items that are excluded. Go to checkout, price before tax + shipping is over $99, put in US address, annnnd the shipping is not free. What? Since I don't have social media, I then text their support line since I thought it would be pretty fast with responding, although it does take them a few hours to respond to our back&forth conversation. Which is ok! I don't blame the support.

They say it's because I had TWO orders, since their shower curtains ship from a different facility it counts as a second order, and they also state that they mention this on the website. Just light scrolling through the website I don't see ANYTHING about this, and the banner literally says to 'see checkout for details', which I did: and after you input your address, billing info, etc., it THEN states all the way at the bottom of the screen that it's 'discounted shipping' and that it only applies to the first order (which, it technically should be one order, even if you ship it from two different facilities that's on you the company?). Why is this so hard to explain during the process; so that I understand why the shipping fee is there? They didn't offer to comp the shipping or anything, which was really frustrating since I did want to buy these things for my friends!

Anyways, I wouldn't bother if I was you. There are loads of other t-shirt sites out there, and I wasn't given anything other than incorrect info. I do NOT blame support, however it should be very clear and easy to understand why you aren't getting a special discount that they clearly advertise when you try adding an item on their website.

It is NOT my fault you guys have two shipping facilities, and I should NOT be charged for extra shipping just because you have to go to a different facility for your shower curtains vs shirts. Unfair, and it doesn't state that on the website unless I go maniacal and click on every link in your site to eventually find the answer I'm told is apparently there.

I've been a Threadless customer for over ten years. I have noticed a significant drop in quality for their shirts. The design begins to peel and crack within a year of purchase. And it's a shame when I compare those shirts to ones I bought 10 years ago that are still holding up and look better.

Designed a t shirt, simple logo format, 4 colors. The colors bled into each other at the edges, looking horrible! How can that even happen with current technology? They told me it was my fault and would not take the blame! Took the design to printify and it came out PERFECT with the exact same file! Do not use this $#*!ty web site and company!

I just wanted to give a shout-out to Grace. She gave the best customer service I've ever experienced. The shirts initially came too small, but Grace helped me through the process of picking out a different size and shirt style, and she was very responsive, courteous, and patient through the whole process. It seemed like she wanted me to get the right shirts as much as I did. Thanks so much, Grace!

The most expensive item I ordered on my last order did not fit me as expected. I contacted the customer service and they sent me out a new version in a different size free of charge. They were courteous and responsive; I started corresponding with a human less than 24 hours after I sent my first message.

A Men's large sweatshirt that we ordered, turned out to be larger than a Men's large sweatshirt we ordered in a previous order.
I wrote Threadless about it, they answered right away, explained that there are different styles, and promised to send a Medium one free of charge.
Many thanks!

I love Threadless, and honestly, there are very few brands that I can say that about. They have great and ever changing designs. They have fantastic quality shirts if you don’t mind spending a bit more for them. The customer service is also pretty outstanding. My only gripe is that they search feature in their site ain’t the greatest. A workaround is to search via google and then enter their site at the right point.